Privacy policy

This Privacy Policy describes how MURRANA collects, uses and discloses personal information when you visit murrana.com, place an order or contact us. The store is powered by Shopify. For questions or requests, contact MURRANA.

Information we collect

Depending on your interactions with the store, we may process your name, contact details, billing and shipping addresses, account information, order and transaction details, payment information and confirmations, customer-service messages, device and browser information, IP address, and information about how you use the site. Payment information is processed through the payment services used at checkout. Personal information does not include information that has been anonymized so it can no longer reasonably identify you.

Where information comes from

We receive information directly from you when you order, create an account, subscribe or contact us; automatically through your use of the site, including cookies and similar technologies; and from service providers or partners involved in providing the services.

How information is used

We use information to operate the store, process payments and orders, arrange delivery, manage accounts, respond to enquiries, handle returns, remember preferences, improve the shopping experience, protect against fraud and misuse, and comply with legal obligations. Where applicable, information may also be used for marketing, recommendations or advertising, subject to your choices and applicable law.

Sharing information

We may disclose information to Shopify and providers that support hosting, payment processing, shipping, customer support, analytics and other store operations. We may share information with business or marketing partners for the purposes described in this policy, where permitted by law. Information may also be disclosed at your direction or with your consent, in connection with a business transaction, to comply with lawful requests, or to protect rights and safety.

Shopify and third parties

Shopify hosts this store and processes information to provide and improve its services. Depending on the Shopify features used, Shopify may combine information from interactions with this store, other merchants and Shopify to provide enhanced services. Shopify may act in its own capacity for certain processing. Read the Shopify Consumer Privacy Policy and visit Shopify’s privacy portal for details and available choices. Third-party websites and services have their own privacy practices; linking to them does not mean that we control those practices.

Cookies, advertising and privacy choices

Cookies and related technologies may support essential store functions, preferences, analytics and advertising. Where available, use the site’s privacy controls to manage your choices. Browser settings can also limit cookies, but some functions may be affected. Sharing information for advertising across websites may qualify as a sale, sharing or targeted advertising under certain US state laws. Depending on your location, you may opt out using Your Privacy Choices or by contacting us. Where required by applicable law, a recognized Global Privacy Control signal will be treated as an opt-out request for the browser or device that sends it.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described here, including fulfilling orders, providing support, maintaining required records, resolving disputes and meeting legal obligations. The appropriate period depends on the information and purpose. No transmission or storage system is completely secure. Please do not send payment-card details or passwords through our contact form.

Your rights

Depending on where you live and applicable law, you may have rights to access, correct, delete or obtain a copy of your information, limit certain processing, withdraw consent where processing relies on it, or opt out of sale, sharing or targeted advertising. You may also have rights to appeal a decision or complain to a relevant privacy authority. These rights can be subject to exceptions. Contact us to make a request or appeal; we may need information to verify your identity and the authority of an agent acting for you. We will not discriminate against you for exercising applicable privacy rights.

You can unsubscribe from marketing emails using their unsubscribe link. Transactional messages about purchases or service requests may still be sent.

International processing

Information may be processed in countries other than where you live, including where Shopify and other providers operate. Where applicable law requires safeguards for transfers, those safeguards apply.

Children

The services are not intended for children. If you believe a child has provided personal information, contact us so the matter can be reviewed and addressed under applicable law.

Updates and contact

We may update this policy to reflect changes in services, practices or legal requirements, and provide notice where required. For privacy questions, requests or concerns, contact MURRANA.